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“A primary aim of Lee Memorial Health System is to be a vital asset to the southwest Florida community. To achieve this, senior executives at LMHS have an ongoing initiative to increase patient satisfaction, the key driver of profit margins, enabling them to give back more to their community.”

Read the User Story:
Lee Memorial Health System: Increasing Patient Satisfaction & Growing Margins Through Business Intelligence

patient satisfaction

TRACK AND MONITOR PATIENT SATISFACTION SCORES TO ENSURE CONSISTENT HEALTHCARE DELIVERY Today's savvy healthcare consumer has more choices of providers and facilities and is better educated due to a wealth of internet-based medical information such as publically disseminated physician scorecards. Use The Diver Solution to gain insight that drives improvements in:

• patient satisfaction scores,
• reducing patient wait times,
• tracking the length of patient/doctor interactions, and
• merging third party survey results with your organization's outcomes data to identify service areas requiring improvement.

The Diver Solution's extensive data integration capabilities allows your organization to integrate patient satisfaction scores from virtually any third party data provider, including Press Ganey and DrScore.

Watch the Video: "Harnessing Clinical Information to Improve Quality Care"